↗Effective date: November 12, 2026
1. Scope and limits
This policy addresses purchases of IncentivPay platform services from the contracting PMPS entity and distinguishes those payments from purchases made from independent merchants and rewards owed under a promotion. A merchant's own return, cancellation, warranty and consumer law obligations govern its sale of products and services. A sponsor's valid reward promise is governed by the campaign Official Rules, not this subscription refund policy.
2. Pricing and billing
Platform fees, setup services, usage charges, prepaid campaign budgets, subscriptions and other paid services are governed by the customer's accepted order, checkout disclosure or other applicable contract. Before a new charge, the customer should be told the amount, timing, renewal terms, cancellation method and any applicable taxes or fees. Quotes shown on a public demonstration page do not automatically create a paid service contract.
A payment processor or reseller may be named on a particular receipt and may have applicable transaction-specific terms. This policy does not replace or revoke earlier contractual or legally mandated refund rights.
3. Merchant plan cancellations and refunds
For commercial merchants, cancellation and refund rights are set out in the accepted order or service agreement. Unless that agreement or applicable law provides otherwise, completed setup or implementation services and third-party costs actually incurred are not automatically refundable. Unused prepaid campaign allocations, if any, are reconciled against validly accepted reward obligations, permitted fees and outstanding adjustments under the order. Merchant cancellation never invalidates a lawfully earned consumer award. Approved refunds are returned by the original payment provider or method within the time required by applicable law and the relevant provider's processing rules.
4. Existing 30-day commitments
Where a customer acquired a qualifying subscription or IP Point top-up under IncentivPay's earlier June 14, 2026 public terms promising a 30-day money-back guarantee, that promise remains applicable to the qualifying transaction unless lawfully modified by agreement. Prior transactions, active subscription commitments and accrued point balances do not lose rights merely because this policy has a later date. The original checkout, receipt, reseller terms and applicable law determine any additional conditions.
5. Consumer purchases and promotional rewards
Customers purchasing products from a merchant should request normal order returns from the merchant. Where a campaign offers a qualifying cash-back or conditional rebate, award timing, currency, qualifying subtotal and refund method are stated in the published Official Rules. No campaign prize may be withheld merely because the merchant seeks cancellation of its account.
6. How to make a request
Email [email protected] with the merchant name, order or invoice number, purchase date and requested action. Do not provide full card credentials. If another entity was merchant of record, the receipt and help instructions identify the correct billing contact and any additional protections.
7. Law and changes
Nothing here restricts mandatory cancellation, refund, chargeback, automatic-renewal, gift-card or consumer-protection rights. Material policy changes apply prospectively with any required notice. The contract under which a charge was paid controls where it gives greater rights.