# IncentivPay Rewards, Redemptions and Dispute Policy **Effective date:** November 12, 2026 ## 1. What governs an award Each promotion's Official Rules establish the actual right to a prize or conditional reward. This page explains common administration standards. It does not change the value, eligibility or deadlines promised in valid Official Rules. The sponsor identified in those rules is responsible for funding and providing the promised reward, directly or through an appointed payment or fulfilment provider, as described there. ## 2. Reward types and calculations A campaign may offer a purchase rebate, a cash prize, a coupon, a merchant credit, a gift card, loyalty points or another item of stated value. The entry screen will identify which. For a rebate, the rules must state exactly what amount qualifies (such as item subtotal before sales tax), the percentage or fixed reward, absolute per-entry cap, exclusions, and whether the award is refunded to a payment method or delivered another way. “Up to 100%” never means more than the published cap. A no-purchase entrant's prize, where required, will be described explicitly; it is not an implied reimbursement for an item never purchased. ## 3. When an award becomes due The published outcome source and objective event definition control. After the event settles, the sponsor validates entries and processes authorized benefits within the period stated in the published Official Rules or the applicable legal deadline, subject to reasonable eligibility checks. No campaign may omit an award deadline required by law. For gift cards, direct refunds and coupons, the campaign rules identify the issuer, redemption mechanism and applicable terms. We will tell the participant if a third party is responsible for fulfilment. ## 4. Fallback benefits A fallback coupon or credit is separate from the main outcome-dependent reward. It is owed only if offered by the published rules, and its value, prerequisites, exclusions, stacking limits and expiration must be clearly stated before entry. A fallback is not a substitute for a main prize that was validly earned. ## 5. Points and stored value If a particular service offers IncentivPay points, its terms must state how points are earned or purchased, unit definition, redemption partners, eligibility, expiration, transfer restrictions, refunds and whether cash redemptions are offered. No universal cash value, expiration, transferability or redemption right is created by this policy. A specific points or stored-value program is governed by its separately disclosed terms and applicable law. A separately purchased balance may trigger special consumer, gift-card, payments or abandoned-property requirements. ## 6. Taxes, returns and chargebacks Participants may be responsible for taxes where law makes them responsible. The sponsor will provide required tax reporting for qualifying awards. Merchant purchases remain subject to the merchant's return and warranty rules. If the purchase underlying a rebate is legitimately refunded or charged back, the sponsor may adjust the related rebate only as specifically disclosed and permitted by law. A valid independent free entry is not automatically extinguished by a purchase return. ## 7. Wrong or missing rewards Contact **support@incentivpay.com** with the campaign name, approximate entry date, confirmation code and the issue. Do not send full card numbers, passwords or government ID in an initial email. We will route the claim to the appropriate sponsor or administrator, review available records and provide a response as reasonably practicable and within any deadline required by applicable law or the Official Rules. If verification sources disagree, the published Official Rules control. We do not use a later market price to rewrite a settled result. Participants retain statutory complaint rights. ## 8. Fraud and corrections We may investigate objectively supported signs of duplicate entries, false receipts, synthetic identities, cyber abuse, outcome manipulation or prohibited participation. We will not arbitrarily deny a valid award to meet a campaign budget. Clerical errors or invalid awards will be corrected consistently, subject to required notice and appeal. ## 9. Contact **support@incentivpay.com**.